Privacy policy
Privacy policy
At Cherished Moments, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you visit our website, make a purchase, or interact with us. It also outlines your rights under the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and process the following personal data:
🔹 Personal Information – Your name, email, phone number, shipping and billing addresses, and payment details when you place an order or contact us.
🔹 Order Information – Details of products purchased, order history, and transaction details.
🔹 Website Usage Data – Information like your IP address, browser type, and device information, collected via cookies and analytics tools.
2. How We Use Your Information
We process your data based on the following legal grounds under GDPR:
✔️ Contractual Necessity – To process your orders, payments, and deliveries.
✔️ Legitimate Interest – To improve our website, respond to customer inquiries, and prevent fraud.
✔️ Consent – When you sign up for our newsletters or marketing emails (you can withdraw consent at any time).
✔️ Legal Compliance – To comply with tax, legal, and regulatory obligations.
3. Sharing Your Data
We do not sell or trade your personal information. However, we may share your data with:
🔸 Payment processors – To securely process transactions (e.g., PayPal, Stripe).
🔸 Shipping providers – To deliver your orders efficiently.
🔸 Website analytics tools – Such as Google Analytics, to improve user experience.
🔸 Legal authorities – If required for fraud prevention or legal compliance.
All third-party providers we use are GDPR-compliant and required to protect your data.
4. GDPR: Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
✅ Right to Access – You can request a copy of the personal data we hold about you.
✅ Right to Rectification – You can ask us to update or correct inaccurate data.
✅ Right to Erasure (‘Right to Be Forgotten’) – You can request that we delete your personal data, subject to legal obligations.
✅ Right to Restrict Processing – You can request that we limit how we use your data.
✅ Right to Object – You can object to us processing your data for marketing or other purposes.
✅ Right to Data Portability – You can request a copy of your data in a machine-readable format.
✅ Right to Withdraw Consent – If you have given consent for marketing, you can withdraw it at any time.
To exercise your rights, please email us. We will respond within 30 days.
5. Cookies & Tracking Technologies
We use cookies to:
• Improve website functionality
• Analyze visitor behavior
• Provide a better shopping experience
By using our website, you consent to our use of cookies. You can adjust your cookie settings in your browser at any time.
6. How We Protect Your Data
We implement strict security measures to prevent unauthorized access, loss, or misuse of your data. However, no online transmission is 100% secure, so we encourage strong passwords and safe browsing practices.
7. Data Retention
We store your personal data only for as long as necessary:
• Order & transaction data – Retained for tax and accounting purposes (usually 6 years).
• Marketing emails – Until you unsubscribe.
• Customer inquiries – Retained for up to 12 months after resolution.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., Etsy, social media). We are not responsible for their privacy policies, so we encourage you to read them separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with the latest revision date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: sales@cherishedmoments.uk
💛 Thank you for trusting us with your personal information.